"Every
nickel that is saved from NOT doing something over again,
falls directly to the bottom line." --
Phil Crosby, Quality Guru
As
leaders, our duty it to find the BEST person for the job --
not just the 'right' person.
To
borrow the phrase, "taken from the headlines",
used in the multiple scenario television series 'Law &
Order', writing about this topic was prompted by the
situation in which one of my close friends finds himself . . .
I think we can all relate.
Toxic
manager syndrome -- sounds like psycho-babble that might be
used in a courtroom by some high-powered lawyer to defend a
client.
It's
really not that different than the hundreds of new
'syndromes' that are being discovered and defined with the
exception that it's rarely used in front of a jury -- so
far.
TMS
is often uncovered in the results of a comprehensive
"360° feedback", a survey given to the manager's
direct reports, who rate him/her as having 'excellent
leadership skills' or 'abrasive', a 'jerk',
'dysfunctional' or even worse descriptors like an 'assh - - -'
(expletive deleted). Most of the time, how
subordinates view their managers is never even considered
an issue. The employees are given 'favorable'
performance reviews, allowing them to get their yearly raises,
so they don't complain, and after one, two five or ten years,
they find "a better paying job", with another
company.
More
often, nothing, and I mean that, absolutely nothing is done
about this unplanned turnover. And these acts are
repeated thousands of times each day across the globe.
So
now, on to my friend's story.
He's
been with his current employer, one of the largest
corporations the world, for more than a dozen years.
His managers have been 'grooming' him for a future role in
management , and he's done everything they've asked of him,
including working the night shift, where most of the action is
within his business unit, for more than a decade.
My
friend is a minority, and his current manager is also a
minority -- but a member of a different minority class.
And my friend's boss (which is an endearing term I use for
someone who is a 'backwards double SOB') has recently
implied that my friend has not yet 'paid his dues' to the
company in order to warrant consideration for some more upward
mobility. Can you imagine?
Here's
the most likely outcome. This hard working, diligent,
trustworthy, and loyal employee will leave and hook up with a
company that will appreciate his leadership talents, along
with the others I've just mentioned.
So,
what should be done about this? Good grief! Use some
common sense. Is it more important to have a minority
manager (SSOB) succeed at the cost of losing one (or more) of
your best workers?
If
you care to, email me with your choice. I'll include the
results in one of my future newsletters.
A
Tip from the ThinkTank
--
The
IRS warns of a new scam -- A letter claiming to be from your
bank states that they are updating records in order to
exempt the taxpayer from reporting interest or having to
withhold taxes from interest paid.
The phony forms are labeled, "W-9095, Application
Form for Certificate Status/Ownership for Withholding
Tax", an IRS form mimic or "IRS Form W-8888. If
you receive such correspondence, report it immediately to
the Treasury Inspector General for Tax Administration at
(800) 366-4484.