An American Tradition . . . and other Customer Tales

An American Tradition . . . and other Customer Tales

Oct 29

Baseball season is over again and I remember when I was much younger thinking about how near it was to Halloween, Thanksgiving and Christmas. The end of the season also reminds me of my heroes and some baseball legends. Babe Ruth, Joe DiMaggio, Mickey Mantle, Whitey Ford, Roger Maris, Ted Williams, and countless others. But for some strange reason this year, the very popular Simon & Garfunkel...

On-Boarding — Helping New Employees Become More Valuable, More Quickly

On-Boarding — Helping New Employees Become More Valuable, More Quickly

Mar 27

Companies are bracing for turnover. Trust me, it’s coming. My sources report that with the improving economy, people who have been staying in their jobs, even though dissatisfied, will be leaving . . . and soon. So here’s the predicament. Four out of 10 newly hired or promoted supervisors, managers, executives, leaders and line staff fail within the first 18 months of starting their new...

Do Negative Comments Make You Toxic?

Do Negative Comments Make You Toxic?

Feb 11

Almost every client that I work with is trying to improve teamwork, to build strong relationships, to build solid communication across the organization, and with their client companies. One of the easiest ways to ‘hit the wall’ and destroy teamwork and morale is for leaders and managers to be heard by their staff making destructive comments about coworkers, vendors and clients —...

Finding Innovation is the Key to Business Survival

Finding Innovation is the Key to Business Survival

Jan 12

I recently attended a web seminar and I’d like to share some of the things I took away from it. The speaker, a human resource consultant and former HR executive in the high tech industry, pointed out that countless successful corporate leaders understand innovation is the key to a company’s survival. He suggested that effective talent management was ultimate ductwork bringing innovation into...

Employee Exit Interviews Will Save Your Company Money — If Properly Conducted

Employee Exit Interviews Will Save Your Company Money — If Properly Conducted

Dec 19

My research has shown that a person who resigns from your company is leaving for one of three main reasons:  a new career opportunity,  an unsolicited job offer or  for a grievance that has not been handled correctly (usually a manager issue). The last point on this list is the most frequent reason a valued employee moves on. There are other reasons of course, but these are tops....

Reasons Why Mediation May Be Better Than A Lawsuit

Reasons Why Mediation May Be Better Than A Lawsuit

Apr 28

As a trained and certified mediator, I’ve seen many instances where two parties in dispute resolve their differences by reaching a common ground outside of the courtroom.  And the mediation process has many other positive advantages. First, the parties get to pick the mediator, as well as where, and when the process will take place.  They may also stop and restart or completely leave the...