News, Updates, & Resources

Finding Innovation is the Key to Business Survival

I recently attended a web seminar and I’d like to share some of the things I took away from it. The speaker, a human resource consultant and former HR executive in the high tech industry, pointed out that countless successful corporate leaders understand innovation is...

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Do Small Business Owners Fear Sales Success?

I’ve found that quite a few small business owners seem to fear success – and I mean that in a nice way. Many people, from time to time myself included, often have trouble envisioning the level of success they most desire.  And one of the main reasons is that they...

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Satisfaction Stagnation

As if business owners, managers and supervisors didn’t have enough on their plates already, here’s another recent issue that some of my clients are facing, and it’s causing them deep concern. It’s satisfaction stagnation, and there’s likely a bit of it embedded in...

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Using Criminal Records When Hiring

Be concerned and careful when using criminal records as part of the screening and hiring process.  You could end up becoming one yourself. Criminal records . . . we’ve been hearing a lot about them in the news, from business associates and it has caused us some...

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‘Boss’ Spelled Backwards is Double S.O.B. (SSOB)

Have you ever had a 'toxic' manager?  If you've been in the world of employment for any length of time and had several supervisors, then chances are, you've encountered one or more of these. For the starters, let's define a toxic manager.  While most don't qualify for...

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Reasons Why Mediation May Be Better Than A Lawsuit

As a trained and certified mediator, I've seen many instances where two parties in dispute resolve their differences by reaching a common ground outside of the courtroom.  And the mediation process has many other positive advantages. First, the parties get to pick the...

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Knowing When to ‘Fire’ a Client

Everyone has them . . . customers or clients that, while they may generate a good deal of revenue for your business, are incredibly 'high maintenance'.  They require excessive handholding or perhaps are overly demanding.  They don't accept your advice, and complain...

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Six Steps to Agreement – Resolving Conflicts

As a professionally trained mediator, I recognize that disagreements need to be addressed and that as such, there are ways to accomplish agreement without having a "winner" and a "loser".  Taking the appropriate steps can be critical to achieving a resolution. Step 1...

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